Effective Date: August 15, 2026
At Hock Crockery, we stand behind the quality of our ceramic tableware. All products purchased from our store are covered by the following limited warranty.
What Is Covered
- Manufacturing defects in materials and workmanship
- Glaze defects, cracks, or chips present upon delivery
- Color fading or peeling glaze within 90 days of purchase
- Structural defects not caused by customer misuse
Warranty Period
- All ceramic tableware: 90 days from date of purchase
What Is Not Covered
- Damage caused by accidental drops, impacts, or misuse
- Damage from thermal shock (e.g., placing a hot dish in cold water)
- Damage from improper use (e.g., using non-microwave-safe items in the microwave)
- Normal wear and tear, including minor surface scratches from cutlery
- Damage caused by unauthorized repairs or modifications
- Products purchased during final sale or clearance events
How to File a Warranty Claim
- Email us at info@hockcrockery.com with your order number
- Include photos showing the defect
- Describe the issue in detail
- Our team will review your claim within 3 business days
Warranty Resolution
If your claim is approved, we will, at our discretion:
- Replace the defective product with the same or equivalent item
- Issue a full refund to your original payment method
- Provide store credit if the product is no longer available
Return Shipping for Warranty Claims
- For approved warranty claims, Hock Crockery will cover return shipping costs
- We will provide a prepaid return shipping label
- Products must be packed securely to prevent further damage during return shipping
Contact Us
Store Name: Hock Crockery
Address: W 7942 Sumac Dr, Strawberry, AZ 85544, United States
Phone: +1 (928) 978-1172
Email: info@hockcrockery.com
Business Hours (Pacific Time): Wednesday – Sunday: 10:00 AM – 4:00 PM
Response Time: We respond within 24 hours.