Privacy Policy

Last Updated: August 2025

1. Introduction

Hock Crockery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (hockcrockery.com) and make a purchase. By using our website, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide:

Name, email address, phone number
Shipping and billing addresses
Payment information (credit/debit card details)
Account login credentials (if you create an account)
Order history and preferences
Communications you send us (emails, customer service inquiries)

b. Information Collected Automatically:

IP address and browser type
Device information (operating system, screen resolution)
Pages visited, time spent on pages, and navigation patterns
Referring website or source
Location data (approximate, based on IP address)

3. How We Use Your Information

We use your information for the following purposes:

Processing orders — Fulfilling, shipping, and delivering your purchases
Customer service — Responding to inquiries, resolving issues, and processing returns
Account management — Creating and maintaining your customer account
Communication — Sending order confirmations, shipping updates, and promotional emails (with your consent)
Improvement — Analyzing website usage to improve our products, services, and user experience
Security — Detecting and preventing fraud, unauthorized access, and other illegal activities
Legal compliance — Meeting regulatory, tax, and legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service providers — Payment processors, shipping carriers, email service providers, and website hosting partners who assist in operating our business
Advertising partners — To deliver relevant ads and measure their effectiveness (e.g., Google Ads, Facebook/Meta)
Analytics providers — To understand website traffic and usage patterns (e.g., Google Analytics)
Legal authorities — When required by law, subpoena, or to protect our rights and safety
Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and items in your cart
Analyze website traffic and performance
Deliver personalized advertisements
Track referral sources

You can control cookies through your browser settings. Disabling cookies may affect certain website functionalities.

6. Data Security

We implement industry-standard security measures to protect your personal information:

SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers
PCI-DSS compliant payment processing
Regular security assessments and updates
Limited access to personal data on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

Account information: For the duration of your account, plus 2 years after account closure
Order data: For 7 years for tax and legal compliance
Marketing preferences: Until you opt out
Website analytics: 26 months (anonymized after 14 months)

8. Your Rights

You have the following rights regarding your personal information:

Access — Request a copy of the personal data we hold about you
Correction — Request that we correct inaccurate or incomplete information
Deletion — Request that we delete your personal data (subject to legal retention requirements)
Opt-out — Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link
Data portability — Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@hockcrockeryd.com.

9. California Consumer Privacy Act (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you
Right to Delete — You may request deletion of your personal information, subject to certain exceptions
Right to Opt-Out of Sale/Sharing — We do not sell your personal information. If this changes, you will have the right to opt out
Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights
Right to Correct — You may request correction of inaccurate personal information
Right to Limit Use of Sensitive Personal Information — We do not use sensitive personal information for purposes other than those permitted by law

To exercise these rights, contact us at info@hockcrockeryd.com or call +1 (928) 978-1172. We will verify your identity before processing your request and respond within 45 days.

Categories of Personal Information Collected in the Last 12 Months:

Identifiers (name, email, address, phone number)
Commercial information (purchase history, order details)
Internet activity (browsing history, interactions with website)
Geolocation data (approximate location from IP address)

10. Children's Privacy (COPPA)

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@hockcrockeryd.com, and we will promptly delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the revised policy.