Shipping Policy

Last Updated: August 2025

1. Shipping Coverage

Hock Crockery currently ships to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). Orders placed after 3:00 PM Pacific Time may be processed on the next business day.

During peak seasons (holidays, sales events), processing may take up to 2 business days. We will notify you via email if there is a significant delay.

3. Shipping Methods and Delivery Times

Standard Shipping (4–6 business days)

All delivery times are estimated and begin after the order has been processed. Actual delivery times may vary depending on carrier, destination, and weather conditions.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.
Free standard shipping is available on qualifying orders over $75 (after discounts, before taxes).
Additional shipping charges may apply for oversized or heavy items. This will be noted on the product page.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page. You can track your package using:

The link in your shipping confirmation email
Your Hock Crockery account order history
The carrier's website directly (USPS, UPS, or FedEx)

Please allow 24–48 hours after receiving your tracking number for tracking information to become active.

6. Address Accuracy

It is your responsibility to ensure that the shipping address is complete and accurate. Hock Crockery is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

7. Delayed or Lost Shipments

If your order appears to be delayed beyond the estimated delivery window:

Check your tracking information for updates
Contact the carrier directly with your tracking number
Contact us at info@hockcrockeryd.com or +1 (928) 978-1172 if the issue persists

For packages confirmed as lost by the carrier, we will offer a full replacement or refund within 7 business days of the confirmed loss.

8. Damaged Shipments

If your order arrives damaged:

Document the damage — Take clear photos of the damaged item(s) and packaging
Contact us within 48 hours of delivery at info@hockcrockeryd.com
Do not discard the damaged items or packaging until instructed

We will arrange a free replacement or issue a full refund for damaged items at no cost to you.

9. Cancellation Before Shipment

If you wish to cancel an order before it ships, please contact us immediately. Orders that have already been shipped cannot be canceled and must follow the Return & Exchange Policy.