Last Updated: August 2025
We're Here to Help
At Hock Crockery, we value your questions, feedback, and concerns. Our team is ready to assist you with orders, product inquiries, returns, and any other matters.
Contact Information
Store Name: Hock Crockery
Address:
W 7942 Sumac Dr
Strawberry, AZ 85544
United States
Phone: +1 (928) 978-1172
Email: info@hockcrockeryd.com
Business Hours
All hours are in Pacific Time (PT):
Monday – Tuesday: Closed
Wednesday – Sunday: 10:00 AM – 4:00 PM
Response Time
We are committed to responding to all customer inquiries within 24 hours during business days. Messages received outside of business hours or on weekends will be addressed on the next business day.
How to Reach Us
- Phone: For urgent order issues or immediate assistance
- Email: For general inquiries, order status, product questions, and feedback
Common Inquiries
- Order Issues: Please provide your order number when contacting us
- Returns & Exchanges: Refer to our Return & Exchange Policy page for details
- Shipping Questions: Refer to our Shipping Policy page for delivery information
- Product Questions: We're happy to help with sizing, materials, and compatibility
Mailing Address
Hock Crockery
W 7942 Sumac Dr
Strawberry, AZ 85544
United States
Please note: Our mailing address is not a retail showroom. All orders must be placed online.