Payment Policy

Last Updated: August 2025

1. Accepted Payment Methods

Hock Crockery accepts the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: Any card with a Visa or Mastercard logo
Digital Wallets: Apple Pay, Google Pay (where available)
Shop Pay: For quick and secure checkout

All payments are processed in US Dollars (USD).

2. Payment Security

Your payment security is our priority. We ensure:

SSL Encryption — All transactions are protected by 256-bit SSL encryption
PCI-DSS Compliance — We comply with the Payment Card Industry Data Security Standard
Secure Payment Gateway — Payments are processed through trusted, PCI-compliant payment processors
No card data stored — We do not store your credit card information on our servers

3. When Payment Is Charged

Your payment method will be charged at the time you place your order. By placing an order, you authorize Hock Crockery to charge the total amount (including product price, taxes, and shipping fees) to your selected payment method.

4. Pricing and Taxes

All product prices are listed in USD and are inclusive of applicable product costs
Sales tax will be calculated and displayed at checkout based on your shipping address and applicable state/local tax laws
Prices are subject to change without notice. The price displayed at checkout is the price you will be charged
Any applicable duties or import taxes for international orders (where applicable) are the customer's responsibility

5. Payment Processing

Payment is processed in real-time when you submit your order. If your payment is declined or cannot be processed:

You will see an error message at checkout
Your order will not be confirmed
No funds will be charged
You may try an alternative payment method

Common reasons for declined payments include incorrect card details, insufficient funds, expired cards, or bank security blocks.

6. Order Confirmation

After successful payment, you will receive an order confirmation email at the email address you provided. This email serves as your receipt and contains:

Order number and date
Items ordered and total amount charged
Shipping address and estimated delivery
Payment method used (last 4 digits only)

If you do not receive a confirmation email within 15 minutes, please check your spam folder or contact us.

7. Refund Processing

Refunds are processed according to our Return & Exchange Policy and are issued to the original payment method:

Processing time: Refunds are initiated within 3–5 business days of return approval
Bank processing: Please allow an additional 5–10 business days for the refund to appear on your statement
Partial refunds: May be issued for items returned in non-original condition

8. Promotional Pricing and Discounts

Promotional codes must be entered at checkout and cannot be applied after an order is placed
Only one promotional code may be used per order
Promotions cannot be combined with other offers unless explicitly stated
We reserve the right to cancel orders that misuse promotional codes

9. Fraud Prevention

To protect our customers, we may:

Verify payment information before processing an order
Request additional identification for high-value orders
Hold orders flagged for suspicious activity
Cancel orders that appear to involve fraud

If your order is flagged, we will contact you at the email or phone number on file.

10. Currency

All transactions are processed in US Dollars (USD). If your bank or card issuer uses a different currency, your bank may apply a currency conversion fee. Hock Crockery is not responsible for additional charges imposed by your financial institution.